Technical Support

Want to change your password?
Wanting to engage in the LivingRooms but unsure of how?
Or maybe just curios on how to best navigate through Gateway Online?

The FAQ has answers to the most frequently asked questions on the use of Gateway Online.

If your question is not answered in the list below, you are welcome to contact the Gateway Online support using the button at the bottom of this page.

 

FAQ

Your name-page is accessible on the right side of the top-menu in Gateway Online, shown as your user name.

To set or change your profile image, you enter "Profile" on your name-page.

To set or change the picture choose "Change Profile Photo". Push the green "Select your file" button and choose the image you want to upload from your harddrive. It now uploads your file.

Your profile photo will be shown in a circle. Use the marker on the uploaded image to place your face in the middle of the circle changing the zoom as necessary and push "Crop image".

Your profile photo is now saved. You can always change your photograph again using through the same procedure.

PLEASE NOTE that Aisha asks that all friends of Gateway upload a recent facial picture of themselves. Please do not use images of animals, icons or other as we are here to Stand Naked and Honest to one another.

Your name-page is accessible on the right side of the top-menu in Gateway Online, shown as your user name.

To set or change your cover image, you enter "Profile" on your name-page.

To set or change your cover image, on your name-page, you choose "Change cover image", which is accessible in the top left corner where the cover image is placed.

Push the green "Select your file" button and choose the image you want to upload from your harddrive. It now uploads and saves your file. You can always change your cover image using the same procedure.

Cover Image requirements

Your image must be larger than 1400 x 440 pixels and under 2mb in file-size.

You are welcomed to download one from our selection of cover images.

Happens with a flag-up on the "Notifications" on your name-page.

When a circle shows there, please check out the content.

To change your password or e-mail on Gateway Online, you go to your name-page, which is visible on the right side of the top menu.

Choose the "settings" icon and it brings you to a page, where you can enter and repeat a new password or change your e-mail, should you have gotten a new one.

Pushing "Save changes" will activate your new password/e-mail.

The Teaching Hall is akin to a physical space of teaching.

To Enquire to Aisha in the Hall, you use the right-side option on the page to make an enquiry:


.
You are advised to write your piece, before drawing out the core of your question to title the enquiry.

Before submitting your question, using the button "submit" below, please chose the category to which this question is related, from the category-list.

When you send an enquiry, Aisha is given notice via e-mail. She will reply directly in the Teaching Hall, where your question will come to feature on top of the list of already answered questions.

It can take a few days before Aisha gets time to attend. If you want notice when Aisha has answered, you can subscribe to your own question, and an e-mail will be sent to you, when answer has arrived in the Teaching Hall.

To post a prayer in the Temple, you write in the field below "Make your offering" in the Temple-space.

You can attach a photo with maximum proportions 300 pixels wide x 200 pixels tall and post writing and image together pushing the button below.

Once your prayer is on the altar, there is no changing it - therefore please double-check your spelling and secure your offering before placing it. If however you have changes or regrets, please write to gateway@aishasalem.com, and we will attend to it when possible.

Prayers and offerings are saved in the Temple-archive for a visit from anyone -  visible beneath the offering-space.

Enjoy!

If you would like to leave Gateway as either a FULL or BASIC member, you need to follow a few simple steps.

Read everything about cancelling subscriptions via the page Leaving Gateway.

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